Online Return Policy

If you're not completely satisfied with your online purchase, Jim's Music  will gladly exchange or refund the purchase within 7 days of purchase, except as noted in this return policy agreement. 

The returned product must be in new condition and must include the sales receipt, all instructional materials, packaging, and accessories. Print music, media/software, mouthpieces and reeds, repair parts, and recording devices are non-returnable. Serialized merchandise may be subject to up to a 20% restocking fee. Special orders of non-stock merchandise are non-returnable. Used and Consignment items are non refundable. Customer will be in charge of return shipping.

Please direct all inquires to a store manager or to [email protected].